Refund & Delivery Policy

At WordPress Hosting Agency, we aim to provide reliable and transparent services. This policy outlines the terms of both product delivery and refunds for our customers.

1. Delivery Policy

Once payment is successfully processed, purchased WordPress plugins and themes will be delivered to your registered email address.
Normal delivery time is within 24 hours of purchase.
In rare cases (technical issues, payment verification delays, etc.), delivery may take up to 72 hours.
If your order is not delivered within 72 hours, you may request a full refund.

👉 Please ensure your email address is correct during checkout. If you don’t see the email, check your spam/junk folder before contacting support.

2. Refund Eligibility

Refunds are considered only for specific services, provided the request complies with this policy.

Customers must submit a valid reason for the refund request within the service evaluation period (if applicable).
Refunds are also applicable when delivery of a purchased plugin or theme does not occur within 72 hours.

3. Non-Refundable Services

The following items are non-refundable under all circumstances:

Domain registrations, renewals, or transfers.
SSL certificates once issued.
Setup fees, administrative charges, or one-time service fees.
Custom services, third-party licenses, or software solutions.

4. How to Request a Refund

To request a refund, please contact our billing department:
📧 help@wordpresshostingagency.com

Include the following details:

Your account information (name, email, registered phone number).
Order ID and transaction reference.
Clear explanation of the reason for your refund request.

5. Refund Process

Once approved, refunds will be issued within 5–10 business days using the original payment method.
Processing times may vary depending on your bank or payment provider.

6. Chargebacks & Disputes

Filing a chargeback or payment dispute without first contacting our support team may result in suspension or termination of your account.
We strongly encourage customers to resolve issues directly with us before involving third-party payment processors.

7. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

Check with your payment provider, as delays may occur.
Contact our support team if your refund has not arrived within the expected period.

8. Changes to This Policy

We reserve the right to update or revise this Refund & Delivery Policy at any time. Any modifications will be posted on this page, and continued use of our services implies acceptance of the updated terms.